Service Line Freeze-ups

The Town of Hay River reminds residents to use water regularly throughout the day to help prevent residential water and sewer service lines from freezing.

Homes with installed bleeders should ensure they are turned on. Ground frost levels are deeper than usual this year, increasing the risk of service line freeze-ups. Frost conditions typically continue to worsen through the spring and often last into May.

Homes with lower water use may wish to run warm water intermittently throughout the day to maintain flow. If you are travelling out of town, ensure someone checks on your property and runs water several times per day for at least five minutes.

Frozen indoor pipes should be addressed by a plumbing or steaming contractor.

Several recent service line freeze-ups have been reported near the north end of Stewart Drive and the south end of McBryan Drive. Residents in these areas are encouraged to remain vigilant and take preventative measures.

Residents experiencing repeated service line freeze-ups despite regular water use may contact the Town’s Public Works Division at townhall@hayriver.com or (867) 874-6522 between 8:30 a.m. and 5:00 p.m., Monday to Friday.

Director of Infrastructure & Planning Services

Keith Straub